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Inbox

Every conversation, one calm inbox

Messages, comments, mentions and reviews from all your channels land in a single queue. Reply in your brand voice, hand off to the right person and never leave a customer hanging.

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OpenResolvedAssigned to me
  • maya.growsDM
    Do you ship to Canada? 🌱
  • Tom RiveraComment
    Loved the workshop, when's the next one?
  • Priya S.Review
    ★★★★★ Beautiful shop and super helpful staff
Suggested reply
Yes! We ship across Canada in plant-safe boxes. Orders over $60 ship free 📦
Send

Six sources, one place to answer

Stop hopping between apps to find out who's waiting on you.

  • Direct messages

    Instagram and Facebook DMs side by side, with the customer's history in view.

  • Comments

    Comments on your posts across networks, grouped under the post they belong to.

    Li

  • Mentions

    Posts that tag your brand, so you can thank, share or step in quickly.

  • Google reviews

    New reviews from your Google Business Profile, ready for a thoughtful reply.

  • Article comments

    Reader comments on the articles you publish with PostRocket.

  • Email

    Replies to your campaign emails, in the same queue as everything else.

Work the queue, not the tabs

Open, Resolved, Assigned to me and Archived. Everyone sees what's handled and what still needs a human.

Inbox
maya.grows

Hi! Do you ship to Canada? 🌱 I'd love the trailing pothos.

Resolve Archive
AI replies

Replies that sound like you, written in a second

PostRocket drafts an answer using your brand voice, product details and the conversation so far. Review it, tweak a word or ask for another take, then send.
  • Uses the voice and facts saved in your Brand
  • One credit per suggestion, sending is free
  • Always a draft first, nothing goes out unreviewed
Suggested reply
maya.growsHi! Do you ship to Canada? 🌱 I'd love the trailing pothos.
Brand voice
Press “Suggest reply” to draft an answer in the warm voice.
Reply snippets

Answer the usual questions with a slash

Save the replies you write over and over (shipping, opening hours, care tips) and drop them in with a short command. Personalise with placeholders so every answer still feels one-to-one.
  • Type / to search your snippets
  • Shared across the whole team
  • Placeholders for names and details
Reply snippets
/sh
  • /shipping
    We ship across the country in plant-safe boxes. Orders over $60 ship free.
  • /care
    Water when the top inch of soil is dry and keep it out of direct midday sun.
  • /thanks-review
    Thank you for taking the time to leave a review, {first_name}! See you soon.

Placeholders like {first_name} fill in automatically.

Assign & internal notes

Hand off without losing the thread

Assign a conversation to a teammate and leave a private note with the context they need. Notes stay inside PostRocket and are never shown to the customer.
  • Assign to anyone on the brand
  • Private notes with @mentions
  • See who's handling what at a glance
Tom Rivera · Facebook comment

The pot I ordered arrived with a crack. Can someone help?

Assigned toAAna (Support)
Internal note · only your team sees this
Order #4821. Replacement approved. @Ana please send the new pot and reply publicly once it ships.
Labels

Sort the signal from the noise

Tag conversations as questions, order issues, sales leads or anything else you track. Filter in a click to clear one kind of message at a time.
  • Custom labels with colours
  • Filter the inbox by label, network or teammate
  • Spot recurring questions worth a snippet
Labels
Filter conversations…
  • Question12 open
  • Order issue3 open
  • Sales lead5 open
  • Praise9 open
  • Partnership2 open
Autopilot

Let the routine replies run themselves

Connect the inbox to a workflow: thank happy reviewers automatically, route tricky messages to a person and mark the rest resolved. You decide where the AI acts alone and where it waits for you.
  • Triggers on new messages, comments and reviews
  • Conditions by rating, keyword or network
  • Every automated reply is logged
Explore workflows
  1. When
    New 4–5★ Google review
  2. Then
    Draft a thank-you in your brand voice
  3. If 1–3★
    Assign to the support lead instead
  4. Finally
    Reply and mark resolved

Questions

Something else? Ask us

Which messages show up in the inbox?
Direct messages, comments, mentions, Google reviews and comments on articles you publish with PostRocket, for the channels you've connected. Replies to your campaign emails land here too.
Will the AI reply to customers on its own?
Only if you set up a workflow that tells it to. By default, AI suggestions are drafts you review and send yourself.
How many credits does a suggested reply use?
One credit per suggestion. Reading, assigning, labelling and sending replies are free.
Can customers see internal notes?
No. Internal notes are only visible to people on your PostRocket team who have access to that brand.
Can I share the inbox with my team?
Yes. Everyone with access to a brand can work its inbox, and you can assign conversations so nothing is answered twice.

Reply faster, stay on brand

7-day free trial on every plan. Cancel anytime.

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